Return Policy

Return Policy for نُقط by kz

At نُقط by kz, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not entirely happy with your order, we offer the following return policy:

1. Eligibility for Returns:
- Items must be returned within 14 days of delivery.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Sale items and custom-made orders are not eligible for return.

2. Return Process:
- To initiate a return, please contact our customer service team at nuqtbykz@gmail.com with your order number and reason for return.
- Once your return is approved, you will receive instructions on how to send the item(s) back to us.

3. Refunds:
- Upon receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at nuqtbykz@gmail.com

5. Non-Returnable Items:
- Gift cards, sale items, and custom-made orders.

6. Contact Us:
- For any questions or concerns regarding your return, please reach out to our customer service team at nuqtbykz@gmail.com

Thank you for shopping with نُقط by kz. Your satisfaction is our priority.